Phone Restarts Completely When Connected to Home Wifi

[Android Central Question]

Hi,

I have a Moto G7 Power phone.

I also have Verizon Fios Wifi at home.

Shortly after I first had Fios installed, my phone began randomly resetting when connected to my home wifi network.

This usually happens within 1 hour after connecting, but usually within 30 minutes.

Sometimes, this happens many hours after I originally connected (I think this happens if my phone disconnects and reconnects to wifi automatically without me knowing).

This did not occur before I got Verizon Fios wifi.

This has not occurred on any other wifi network - only on my home network. Additionally, this has never occurred off of wifi.

I reached out to verizon support directly and they told me that it's impossible for wifi to affect my phone this way, however I do not believe this is accurate given that being connected to my home wifi network has been the only associated variable with this event- which has occurred daily for months.

Does anyone have any advice or insight related to resolving or understanding this?

I can't seem to find an appropriate solution for this.

Any assistance would be greatly appreciated!

 

[B. Diddy]

Welcome to Android Central! That's puzzling. Does the phone seem pretty warm when it reboots?

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html