Problems with Samsung Galaxy 7 and Windows 10 communicating
I just got the new Galaxy 7. I had the Galaxy 5 before. I plugged the phone into my laptop so I could transfer some files. They don't seem to recognize each other at all. By that I mean that no usb sign shows up on the phone and when I open windows explorer on Windows 10, the phone is not listed there. Also, normally if I plug a phone or anything else into the laptop, it recognizes it and brings up a window or something that asks me what I want to do. That didn't happen. I tried unplugging it many times and plugging it in again, and I rebooted the laptop twice. I changed to another cable and that didn't help. Yet, the phone IS charging so I don't think it's the cable. I did find a way to send my recording files via Wifi because this particular app lets you do that. But I still would like to know how to transfer photos etc. the other way.
Anyone know how I can get this to work?
Thanks,
Suzanne
I just got the new Galaxy 7. I had the Galaxy 5 before. I plugged the phone into my laptop so I could transfer some files. They don't seem to recognize each other at all. By that I mean that no usb sign shows up on the phone and when I open windows explorer on Windows 10, the phone is not listed there. Also, normally if I plug a phone or anything else into the laptop, it recognizes it and brings up a window or something that asks me what I want to do. That didn't happen. I tried unplugging it many times and plugging it in again, and I rebooted the laptop twice. I changed to another cable and that didn't help. Yet, the phone IS charging so I don't think it's the cable. I did find a way to send my recording files via Wifi because this particular app lets you do that. But I still would like to know how to transfer photos etc. the other way.
Anyone know how I can get this to work?
Thanks,
Suzanne