Are there always this many screw ups with orders for new Samsung devices? I have not had Samsung device since Note 2 or 3 and just curious if this is normal nowadays. Been a pretty crappy re-introduction to the brand so far for me and if there was something better out now or in next month I would have cancelled my order completely. But I have to get a new phone asap.
The frankly absent customer service and lack of accountability for their own errors, not to mention out right lies, is surprising to me for a company like Samsung. But maybe I am just naive. I could have handled my missing phone better, mistakes happen, if they had not tried to make me the culprit and put me through the ringer to handle their mistake. Got an email from Samsung today to let me know my most recent order is still good. But my first thought was they cancelled it again.
I guess in terms of the number of orders they received, what has been reported here as messed up, cancelled or stolen has been low comparatively, but Samsung true colors shine through in how they handle such situations in my opinion.