Any updates from Samsung on the escalation? I traded in the Nexus 6 I was using and got an email yesterday that the trade in isnt accepted due to not meeting Samsung's criteria of "Normal wear and tear". The phone was in good condition and I did ensure to bubble wrap it so that it wouldnt get damaged in transit. I too had contacted customer support and they said that it has been escalated.
I sent my Iphone 4 in excellent condition which was kept in case the whole time and screen protector. I removed the screen protector before packaging and wiped everything clean and packed in the original iphone 4 box and dropped it at fedex. Today I received an email saying your trade in will be charged for Tear and wear. I was so frustrated to see the reason "Tear and Wear" which I know is a 100% lie. I called customer service and as soon as I explained the problem the person I spoke to behaved like she was very familiar with the issue and placed me on hold for few minutes and came back with a escalation number and call them back after 5 business days.
I used barclays card for purchase and I am not sure whether I can dispute just the $175 I saw in previous posts that they can blacklist the phone in that case can I dispute the initial charge or can we return the phone , will they refund the full amount including this $175?
Luckily I didnt send my Galaxy s5 which was still working in good condition. Any thoughts?
Thanks
Just curious, how many times will you be posting this same comment?I sent my excellent lg smart phone ( Paid $250 a few months ago ) and *F samsung decide FINAL TRADED IN VALUE: $25.00.
I am going to send back for a full refund. Never trust samsung and Never buy samsung again!!!
I don't think this was too good to be true, not when there are BOGO deals and carriers offering similar deals (or better) to this.
None of the reps could tell me why it was rejected. And even more icing on the cake, why does it take "3-5 days" to get a return label?
I returned all three of my S8's due to this nightmarish scenario. Two were unopened. I have received one refund. The other two are in limbo, despite their having received the phones a week ago. Service tried to help but they couldn't really do anything.
I returned all three of my S8's due to this nightmarish scenario. Two were unopened. I have received one refund. The other two are in limbo, despite their having received the phones a week ago. Service tried to help but they couldn't really do anything.
Has anyone returned their phone? I just read their return policy. Items have to be unopened! Damn I'M screwed. Was planning to send mines back if my escalation don't come thru.
I guess if I can't return it because I've been using it, my only other option is to dispute the $175 charge with my discover card.
"Returns
Samsung Direct will accept, for return or exchange, defective or unopened merchandise purchased at Samsung.com/US, subject to the exceptions and timeframe for returns listed below: All merchandise returned to Samsung Direct must be in the original packaging with all original items (such as manuals, remotes, cables, etc.) accompanying the merchandise and a copy of the invoice/packing slip included to be eligible for return or exchange. Shipping and handling fees from your original order will not be refunded, unless the merchandise is determined by Samsung Direct, in its sole discretion, to be defective."
To me, this is open to interpretation (as usual with samsung or most large companies). The part that says "subject to the exceptions and timeframe for returns listed below" seems to imply that items within the 14 day return period would still apply. It then mentions how items must be in the original packaging with all original items, etc. I could be wrong, but I don't think they will only accept unopened returns.