First off, I wanted to say I have done the trade in program every year with Samsung around the same time(black friday) every year and had no issues. Until this year.
I bought 2 Samsung Galaxy s23 Ultras and have 2 trades on a s22 ultra(burgundy) and a s21 ultra(black one)
Both were in pristine condition with no issues what so ever. I even sent them back with bubble wrap to be safe.
Got an email saying that the s22 ultra s pen wasn't working/broken and the s21 ultra screen was severely cracked along with the s pen not working/broken.
I was furious and took it to Google and found this site and many posts about how they got scammed as well.
I usually take photos of my devices and videos of the condition and of me putting it in the shipping box and closing it up, but there was of course a "mis communication" with my sister because she was supposed to do it because I was doing a double workshift that day, but she "forgot."
They told me that they will charge my account in 3 days if I do not show them "proof" and if I do not have it they will remotely disable my 2 s23 ultras.
I saw on other threads that were many months old of people providing other people with their photos and or videos to save their asses and I am hoping someone can possibly help.
I do not have the money in my account that they are going to charge until I get paid in 2 weeks. I literally have nothing. I had to get my kids toys from the toys for tots this year as me moving out due to the domestic abuse took everything from me last month.
So can anyone help? If not still let this be a warning and learn from my mistake. I WILL NOT USE SAMSUNG TRADE IN AGAIN.
I bought 2 Samsung Galaxy s23 Ultras and have 2 trades on a s22 ultra(burgundy) and a s21 ultra(black one)
Both were in pristine condition with no issues what so ever. I even sent them back with bubble wrap to be safe.
Got an email saying that the s22 ultra s pen wasn't working/broken and the s21 ultra screen was severely cracked along with the s pen not working/broken.
I was furious and took it to Google and found this site and many posts about how they got scammed as well.
I usually take photos of my devices and videos of the condition and of me putting it in the shipping box and closing it up, but there was of course a "mis communication" with my sister because she was supposed to do it because I was doing a double workshift that day, but she "forgot."
They told me that they will charge my account in 3 days if I do not show them "proof" and if I do not have it they will remotely disable my 2 s23 ultras.
I saw on other threads that were many months old of people providing other people with their photos and or videos to save their asses and I am hoping someone can possibly help.
I do not have the money in my account that they are going to charge until I get paid in 2 weeks. I literally have nothing. I had to get my kids toys from the toys for tots this year as me moving out due to the domestic abuse took everything from me last month.
So can anyone help? If not still let this be a warning and learn from my mistake. I WILL NOT USE SAMSUNG TRADE IN AGAIN.