Selfie camera not working for HTC one M8.

[AC Question]

I bought my htc one m8 2 months ago.The selfie camera used to work,now it doesn't.I can't even click on the selfie button,when i go into dual mode the front camera appears black in colour and i can't take any photos using the dual camera anymore.My front camera works fine.I don't normally use the selfie mode so i don't know if the system updates affected the mode.My phone is updated to the newest system update.

 

[Golfdriver97]

So the front camera works for say, a video call in Hangouts?

 

[deanpoulos]

I'm having the SAME exact problem. I believe it stopped working after a system update. I have tried a wipe/restore twice with no success. Sprint/HTC have not been any help either.

Front camera does not work in other apps either. For example, Snapchat will switch between the 2 different rear cameras, instead of the front and rear. Hangouts show a blank screen.

Anyone have a solution?

 

[danleis]

I have the same problem. It went wrong after the update

 

[Jon Coffey1]

Mine has now stopped also after this update. Is there nothing can be done before I'm made to pay a ridiculous excess on my insurance? For what is essentially a manufacturer's fault

 

[Jessie Johnson]

Only had my phone a few days maybe a week and now the front camera doesn't work after the update? Seriously? Hopefully a fix will happen soon

 

[Jat Corb]

My Selfie Capture mode has also disappeared after the last update. Not cool.

 

[Rukbat]

Mine has now stopped also after this update. Is there nothing can be done before I'm made to pay a ridiculous excess on my insurance? For what is essentially a manufacturer's fault

In most places, the warranty on an OTA update starts on the date of the update, not the date you bought the phone. IOW, if they broke it, they get to fix it - free. (The liability laws in the US - all 50 states - make breaking something the liability of whoever broke it.) I've had more than one phone replaced because of bad update. (Most of the time, the carrier will reflash the update and everything will be fine, but if that doesn't fix it, they have to do something to "make you whole", even if that means replacing the phone. And if it's the fault of a badly-written update, and you push hard enough, you might even be able to swap to a different phone with no charge. They can't absolve themselves of liability - it's statutory.)

 

[jamen55]

Please someone help, i got the same issue, i would appreciate it so much, greettings from Peru

 

[jamen55]

I bought my htc one m8 2 months ago.The selfie camera used to work,now it doesn't.I can't even click on the selfie button,when i go into dual mode the front camera appears black in colour and i can't take any photos using the dual camera anymore.My front camera works fine.I don't normally use the selfie mode so i don't know if the system updates affected the mode.My phone is updated to the newest system update.

Hi, nice to meet you I have the same problem, did you solve it? Thank you

 

[Mike Leon1]

I have that problem right now. I Need help asap!

 

[mijoi]

Has anyone had any luck? This is frustrating.

 

[Haley Bennett]

I have the HTC desire eye & about 2-3 months ago my selfie camera also stopped working. This is unbearably annoying and the problem needs to be resolved soon. I'm taking this phone back to the store, hoping to either get a replacement or to get it fixed.

 

[Jay Tee4]

Hi did anyone ever find a fix for this? My phone is second hand so not covered by warranty etc. I click into to square with the four circles and only get the option of 'camera' or 'zoe'. I've never been able to use the front camera. Someone must have found a fix????

 

[normanjgh]

hey man, i dont know if you have the solution by now,but i did fix the issue by simply uninstalling the gallery update, it seems to be the problem cuz it was automatically gone hope you can do the same.

 

[AuntyM Sim]

I went directly to HTC Support Chat Forum - it was simple for me. Just went into my settings scrolled down to the Camera App, forced stopped the Camera App then Cleared Cache. Restarted the Phone and presto! Selfie Option was there.

 

[Shawnice Killebrew]

Did everything and mines still isn't working this really sucks I'm going nuts lol

 

[Beatrice Ingraham]

I have the HTC desire one 610 and had nothing but problems since updating the phone.phone drops calls,gave me problems turning on,cam isn't working except for screenshots,closes messages on its own thru fb messenger,won't connect to WiFi

 

[Bertlynne25]

I went directly to HTC Support Chat Forum - it was simple for me. Just went into my settings scrolled down to the Camera App, forced stopped the Camera App then Cleared Cache. Restarted the Phone and presto! Selfie Option was there.

Doesn't work

 

[anas abusaleh]

Same here. My desire eye selfie camera not working.. also selfie option is missing from the camera menu.. please help

Did u ever find a fix for it because I have the same problem and it's killing me