Step count on my Note8 has stopped. How do I get it to restart?

[Seeker336]

Up until yesterday, I have been using SHealth to monitor my daily step count. I have a Gear S3 Frontier watch that is paired with my Note8. Previously, both devices would record step count as I walk around and S Health would combine the two, eliminating duplications. Worked like a champ!

Today, however, I had to put the Gear S3 on the charger for a few hours. No problem -- the Note8 would record the steps taken when I take the dog for a half-mile walk. WRONG! The Note8 says it has recorded 0 steps today.

This is NOT due to the Gear being on the charger. Before today, my Note8 recorded steps with or without the Gear S3 on my wrist.

I have tried to follow the HELP suggestions to turn on step counting, but it is apparently on as the settings selection buried in S Health show the option to "Pause auto step counting." I have tried turning off and back on, but still no step count.

Any suggestions?

 

[bbgpsuser]

Try this:
1) Open Samsung Health
2) Click on the Steps area
3) Directly under the graph you will see a button "Mine says 'Gear S3'". Click it.
4) You should see a dialog pop up showing the source of step count.
5) Based on your post, I think that you want to click on "All steps" so they are recorded on phone and Gear S3.

 

[Seeker336]

Thanks for the suggestion. I have had it set to "All Steps" as the default. Still does not record any steps on my Note8 today. Formerly, I would have one total for the NOte8, another total for the Gear S3, and a third combined total for "All devices." Now, the "All devices" is the same as the "Gear S3" total and the Note8 step count is zero. I leave the count on "All steps" as the default.

Thanks for your suggestions.

Any other thoughts?

 

[j_hansen]

Mine stopped working after the gdpr thing, I cleared cache and accepted T&C's again after reopening the app and all good

 

[MsBlingberry]

I don't have any wearables attached but mine stopped working too. Over 3 weeks ago, downloaded pacer, that didn't work either. Help please

 

[j_hansen]

I don't have any wearables attached but mine stopped working too. Over 3 weeks ago, downloaded pacer, that didn't work either. Help please

Settings - apps - select the Sammy health app - in storage clear cache but leave data alone

 

[MsBlingberry]

I've done this, still not working.

 

[j_hansen]

I've done this, still not working.

have you tried updating samsung apps ?

 

[MsBlingberry]

I have updated, still not working I even installed other pedometers like Google fit and pacer. Still no step count. It remains at 0.

 

[kitmo]

Delete the app and start again?

 

[MsBlingberry]

Uninstalled and reinstalled couple of times, didn't work either.

 

[kitmo]

Uninstalled and reinstalled couple of times, didn't work either.

Did you force stop, clear data and cache first, and then uninstall app? Re-boot and install latest Samsung Health app? You basically want it to function as it did as when it was new. I'm sure you have tried everything possible. Good luck. I really depend on my Samsung Health for counting steps and would miss it.

 

[MsBlingberry]

Yes i did and restarted the phone. Just can't figure out the problem and i really depended on it. Even tried other pedometer apps too but they don't work either, it's a real bummer for me. Thanks for your help tho.

 

[kitmo]

Yes i did and restarted the phone. Just can't figure out the problem and i really depended on it. Even tried other pedometer apps too but they don't work either, it's a real bummer for me. Thanks for your help tho.

You are welcome. I just read one more thing to try which is to go into system apps clear the cache on the phone app and then shut down phone and start it.

 

[MsBlingberry]

I've tried that again, still no luck. Thank you.

 

[pool_shark]

Mine stopped working as well on my Note 8. I mowed the lawn today with my phone in my pocket, 0 steps.

 

[j_hansen]

Yes i did and restarted the phone. Just can't figure out the problem and i really depended on it. Even tried other pedometer apps too but they don't work either, it's a real bummer for me. Thanks for your help tho.

if other pedometer apps don't work either then it's is sounding more and more like a hardware issue, have you looked into warranty repair

 

[MsBlingberry]

You're right. My mic stopped working so I took it to Samsung Care. I got the phone back after 3 days and everything works fine again. Thank you.