I got to Best Buy at about 8:35 for my 9:00 AM apointment. I sat out in the car and drank some coffee. At 8:55 I went up to the door. There were a couple of Geek Squad guys standing outside smoking. One of the guys said that we don't open until 10:00, you will have to come back. I said that I have a 9:00 apointment to buy a phone. He said we don't open till 10:00 AM (and said it a little rudely), you are wrong. I said, no you are wrong, my apoingtment is at 9:00. He said not possible, we don't open til 10:00. I said no, it is at 9:00, just get you manager. He disapeared into to the store. A minute later the mobile manager walks out and says come on it, we are waiting for you....