Touchless won't let me train

[Jessica Flower]

Every time I go to the touch less control app it won't let me train it, saying that there is music playing, even when I'm in a completely quiet room, all internet windows and apps are closed.

Posted via Android Central App

 

[Scrambler#AC]

I would go to the app in the settings menu and force close it and clear the cache. Often, that fixes problems like this.

 

[DefectiveWeeble]

Also, make sure you have the newest version of Touchless Controls from the play store. I had the same problem with training my phone when I first got it, but the update fixed it like a charm.

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[Jessica Flower]

Thank you for your responses. I force closed it and still got the same message and I already have the newest version of the app. Play store doesn't have an update available at this time.

 

[Jessica Flower]

I should probably add that my husband got the same phone about a week before me and he didn't have any problems setting up this app.

 

[Jessica Flower]

I also cleared the cache when I force closed it.

 

[doogald]

Do you have a case on the phone? If so, I wonder if it is blocking the microphones. There are two on the back - one just about the right speaker grill and one below the Verizon logo to the right, where there are three small vertical holes.

If that's not it, and a factory data reset doesn't allow you to train, it sounds like an issue for warranty replacement. (I'd do the touchless control setup right after the FDR.)