With all the negative comments out there about VM, and I know its much easier to to make the decision to post when you're disappointed over something rather than post when your happy, but I decided to take the time to post one of the best customer service experiences I have ever received from ANY company I have dealt with. I have been receiving spotty network service over the last 3 days (at least I thought it was a problem with the network). I would get service for 30 mins, then it would completely drop for about 2 hours and continue to cycle that way. I decided to give them a call. (yes i did the reset/reprogram/battery pull/blah) Took less than 2 mins to get through to a rep who did the normal play by play troubleshooting then kindly transferred me to an "android specialist". The 2nd rep asked me what I did to try and get the phone to restore service and stated that there were no network outages in my area. After I told him, he then stated that the radio may have gone bad and refuses to transmit fully. With that being said he stated that he is sending me a brand new Optimus V. I was taken back, I asked him simply--what?? He said it again -- That he would be sending me a new optimus V and asked me if he can place me on hold while he processed the order. UNBELIEVABLE!! no insurance, no nothing, just sending a non contract customer that can potentially leave whenever he wants to a free new phone! I'll tell you what, customer FOR LIFE after that! Thank you VirginMobileUSA!
Thank you Louis emp# 10356
Thank you Louis emp# 10356