Why I can't use my play store?

[AC Question]

I already made a Google account of my star mobile quest then I try my play store to download but they always respond me no connection even it was connected in my Wifi .what can I do?please help me.

 

[Golfdriver97]

Welcome to the forums. Try resetting app preferences. Settings>Apps>menu>reset app preferences. This sometimes helps with Play issues.

 

[Leonor Galmote Pano]

I already made a Google account of my star mobile quest then I try my play store to download but they always respond me no connection even it was connected in my Wifi .what can I do?please help me.