Re: Firmware Update htc adr6350 4.08.605.3- now app issues - pls
Ok so I spent 1 hour on the phone with Verizon. Known issue with this update - they are blaming Google for the issues. All issues seem to be related to 'google' apps such as talk, gmail, contacts, market and even facebook. All which were not working.
The Verizon tech had me clear cache, data, and do a soft reset (take battery out) and wanted to do a factory reset but I wasn't totally happy with her knowledge base - although she said she had same issue two week ago and it worked for her. I hung up.
I called HTC - they are awesome on tech support (it didn't feel like they are reading from a script) - anyways long story short, we went through all the same processes as above, even re-programming with a *#*# number sequence #*#*; nothing happened. Finally I agreed to a factory reset - she walked me through backing everything up and then we removed facebook, gmail acct and the market (just to be sure) and then reset. whew...
All is working so far. The only things I need to download are a handful of apps. No big deal to me.
HTC said that this is a known issues, they haven't gotten many calls about it; but they are working WITH Google to fix it. Verizon claims to have been swamped with calls.
For those wondering - the update will always be on the phone - it will no be reset to the previous updated version. so once you update the phone with a firmware - OTA its in there no matter what. My concern via my husband was if I factory reset my phone, would I loop this whole scenario again with having to be prompted to update... nothing so far..
Its all working fine now...