Having to reboot to get a data signal. constantly

**SDQB17** · 12-25-2012, 01:50 PM

Every. Single.Time. If I am at home, my wifi connection is great. When away from home however is a different story. Every time I pick up my phone to check something, I have no data connection, reboot and I get a great 4g signal...but why do I keep losing it and then not get it back unless I reboot/restart? The phone is 2 weeks old, I guess I am wondering if there is a fix for this, a known issue or should I return the phone? This has been a problem before and after the JB update...Advice?

**HalizDad** · 12-25-2012, 03:06 PM

Mine will do that when I'm at work and have a weak signal from time to time. You should be able to turn off mobile data, wait 30 seconds and turn it back on instead of rebooting.

**brkaras** · 12-25-2012, 03:08 PM

Originally Posted by SDQB17

Every. Single.Time. If I am at home, my wifi connection is great. When away from home however is a different story. Every time I pick up my phone to check something, I have no data connection, reboot and I get a great 4g signal...but why do I keep losing it and then not get it back unless I reboot/restart? The phone is 2 weeks old, I guess I am wondering if there is a fix for this, a known issue or should I return the phone? This has been a problem before and after the JB update...Advice?

Time for a new carrier

Sent from my SAMSUNG-SGH-I747 using Android Central Forums

**SDQB17** · 12-25-2012, 03:35 PM

So you don't think it is the actual radio/antenna on the phone? I have tried turning off mobile data and turning back on, it does not restart it. I should not have to do that all the time to get data access anyway. When I reboot it, and have a 4g or 3g signal...I get a great signal. It's almost like when my phone goes to sleep is when I lose the signal and need to reboot. Because everytime I wake my phone , then swipe the screen to unlock there is no data conn. Unless I am on wifi.

**kjjb0204** · 12-25-2012, 05:54 PM

Mine isn't quite as bad, but I do find sometimes that I have to toggle airplane mode to pick up 4G. Seems to get stuck in 3g sometimes. Never completely without a signal like yours though.

**ansextra** · 12-25-2012, 06:20 PM

My experience is that 4G does not cover an area nearly as thoroughly as 3G does. I've noticed differences going from inside my house to outside my house. That never happened with 3G. I've also had situations where 3G got stuck.

**SDQB17** · 12-25-2012, 07:53 PM

The signal where I live is very strong...(Roseville,Cal., near Sacramento) My phone just seems to not be able to turn on mobile data after I turn off WiFi. If I reboot it turns on fine...I only lose it then when I turn the phone off or it goes into sleep when the screen times out. When I wake up the phone and am away from WiFi, I have no data access until I restart the phone.