I searched this forum and others for this particular answer. While there are certain variations of my issue posted on this forum, nothing addresses it specifically. I believe this problem is unique and I don't know where to begin. I know new updates were released, withdrawn, and re-released by Verizon lately. I am not concerned with getting an update the day its released. Here is my problem.......
Using the menus Settings → Software update there are two choices, "Status" and "Check new". When I click the "Check new" button, I get the message, "Checking for new software available now." The "OTA Device Management" banner also floats at the top of the screen for a few seconds. Then nothing happens. No message telling me I have the latest version. No message telling me an update is available. Nothing... Here's what I have done so far:
- I have tried the battery cover off forcing it to 1X and trying the ?check new? button that way
- I have tried turning off the mobile network and using wifi only and the ?check new? button that way
- I have tried using 4G only the ?check new? button that way
- I have tried the "checkin" procedure (*#*#4636#*#*) Which does successfully indicate the device has been checked in, but doesn't change the way the phone behaves.
- I have tried the update from safe mode
- I did a factory reset and but the phone back in its factory state
The handset works fine in every other arena (3G, 4G LTE, Bluetooth, media, etc) which leads me to think software is corrupt. There is another issue that leads me to this conclusion. Not sure if the two are related but if you click the ?Status? botton above the ?check new? button, this is the screen that I get.
Source: Verizon Wireless
Name:
Status:
Code:
Date:
Time:
Shouldn?t I be getting more options?
The phone is not rooted, nor do I want it rooted. I am not savvy enough to fix it if something goes wrong.
Android Version: 2.2.1
Software Number: 1.70.605.0
Thanks in advance if you can help me.
Thanks,
Roc
Using the menus Settings → Software update there are two choices, "Status" and "Check new". When I click the "Check new" button, I get the message, "Checking for new software available now." The "OTA Device Management" banner also floats at the top of the screen for a few seconds. Then nothing happens. No message telling me I have the latest version. No message telling me an update is available. Nothing... Here's what I have done so far:
- I have tried the battery cover off forcing it to 1X and trying the ?check new? button that way
- I have tried turning off the mobile network and using wifi only and the ?check new? button that way
- I have tried using 4G only the ?check new? button that way
- I have tried the "checkin" procedure (*#*#4636#*#*) Which does successfully indicate the device has been checked in, but doesn't change the way the phone behaves.
- I have tried the update from safe mode
- I did a factory reset and but the phone back in its factory state
The handset works fine in every other arena (3G, 4G LTE, Bluetooth, media, etc) which leads me to think software is corrupt. There is another issue that leads me to this conclusion. Not sure if the two are related but if you click the ?Status? botton above the ?check new? button, this is the screen that I get.
Source: Verizon Wireless
Name:
Status:
Code:
Date:
Time:
Shouldn?t I be getting more options?
The phone is not rooted, nor do I want it rooted. I am not savvy enough to fix it if something goes wrong.
Android Version: 2.2.1
Software Number: 1.70.605.0
Thanks in advance if you can help me.
Thanks,
Roc