upgrade from a opt v. love the new phone. but all of Tue sudden it was jumping from 3g to 1x. said I had signal and it was bouncing up and down. coverage area is good. called vm and they claimed they fixed problem on their end. Nope. then all of sudden it said for example I have full signal and next thing I know I have 10 voicemails. long story short I went back to radio shack and hand them replace phone. I was also getting the dreaded ehco when on phone. new phone problems gone. so if your on the fence and haveing issues swap Tue phone out. that tookw care of it for me. had the old phone about a week and the problems started right out of the box. replacement phone perfect. just FYI to anyone with issues. just a bad one out Tue box. and yes its absprint branded phone. does not say virgin mobile on it. could care less as long as it works. this phone is the great.