06-29-2020 11:44 AM
30 12
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  1. 20geek's Avatar
    Normally when I have a new phone I add new tones by plugging it into a usb port and adding them to the ringtones and notifications folders
    But when I try to now there it doesnt show any files at all when plugged in.

    So I managed to add some tones through File Manager +
    However the phone will not find them
    Help!
    06-15-2020 04:08 AM
  2. B. Diddy's Avatar
    It's not showing any files at all anywhere, or you just don't see anything in the /Ringtones or /Notifications directory?
    06-15-2020 10:41 AM
  3. mustang7757's Avatar
    Which Samsung phone? You don't see them in my files Samsung file manager?
    06-15-2020 10:46 AM
  4. 20geek's Avatar
    Samsung A70. Love the phone but like to change the ringtons and message tones to ones I add.
    When I plug a phone into the pc it usually shows all the folders on the phone. I can then add tones there

    But this phone when plugged, it just shows and empty page.
    Adding throuugh File Manager App I only see rintones and notifications tones folder empty
    Added my files there but phone doesnt show them when I try to change a tone
    Only the default ones

    Even reset my new phone to see if that changed anything
    Which brought up bixby which took me ages to disable.
    06-16-2020 02:40 AM
  5. mustang7757's Avatar
    Samsung A70. Love the phone but like to change the ringtons and message tones to ones I add.
    When I plug a phone into the pc it usually shows all the folders on the phone. I can then add tones there

    But this phone when plugged, it just shows and empty page.
    Adding throuugh File Manager App I only see rintones and notifications tones folder empty
    Added my files there but phone doesnt show them when I try to change a tone
    Only the default ones

    Even reset my new phone to see if that changed anything
    Which brought up bixby which took me ages to disable.
    Maybe from the computer to your phone they went to different file , check downloads or other files ? If so then just send to ringtone file
    06-16-2020 11:06 AM
  6. B. Diddy's Avatar
    When you plug the phone into the PC, are you also swiping down the notification panel, tapping the USB notification, then making sure MTP (or File Transfer) is selected?
    06-16-2020 11:33 AM
  7. 20geek's Avatar
    Just tried that thanks. B Diddy

    But the ringtones appear in the ringtones folder I created as shown in file explorer on phone
    Is there another folder also?
    As phone will not let me set them.
    Am just seeing files as I can see in file Explorer on my phone
    No default media ringtones notifications folders
    Only the ones I created
    Attached Thumbnails Samsung Phone: Not finding tones I have added, where might they be?-clip-1.jpg   Samsung Phone: Not finding tones I have added, where might they be?-clip-2.jpg  
    06-17-2020 03:55 AM
  8. B. Diddy's Avatar
    Try going to your System Settings, then search for Reset All App Preferences, and do that. Then try selecting a new ringtone again -- does it prompt you to select an app to complete the action? If so, then you might have inadvertently selected some 3rd party file explorer to complete the action before, and that one isn't properly letting you access the /Ringtones directory -- make sure the stock or default app is selected to complete the action.
    06-17-2020 10:43 AM
  9. 20geek's Avatar
    Have done Settings Reset All App Preferences.
    It doesnt prompt me to select an app to complete the action for text messages at all.
    But if i want to change the ringtone for a contact, the message comes up as below....
    Some of the tones I have added show up there but not all.

    If I try and change the message tone or WhatsApp tone it only shows the defaults
    But shows the ringtones/ message tones already on the phone (somewhere)
    Will not show the ones I have added into the empty ringtones folder.
    Attached Thumbnails Samsung Phone: Not finding tones I have added, where might they be?-sounds.jpg  
    06-18-2020 02:59 AM
  10. B. Diddy's Avatar
    And you're choosing Sound Picker, right? "File Manager+" sounds like a 3rd party file manager app.
    06-18-2020 09:24 PM
  11. 20geek's Avatar
    Hi Yes am choosing sound picker (That only appeared a few days ago!)
    But only have the option of a list of tones already on the phone
    None of ones I added at all.
    I created folders for them as cant access the folder already on the phone
    That usually worked on other phones.
    06-19-2020 02:37 AM
  12. B. Diddy's Avatar
    Ok, and the ringtone folder that was already on the phone is called /Ringtones, right? What file format are the custom tones -- mp3?
    06-19-2020 10:36 AM
  13. 20geek's Avatar
    Ringtone and Notifications folders I created and added mp3 tones i wanted into both.

    Couldn't access ringtones folder where default ringtones are on phone to add anything there.
    06-20-2020 03:52 AM
  14. B. Diddy's Avatar
    Can you confirm that the ringtone directory you're using is called /Ringtones? Make sure that's the exact spelling, and that it's on the user root directory (in other words, the full pathname is /storage/emulated/0/Ringtones).
    06-21-2020 12:00 AM
  15. 20geek's Avatar
    Hi B Diddy All I can see is what shows up on these screenshots.

    The ringtone and notifications folders, I created and put my mp3 files in them, as couldnt see anywhere to put them.
    Can't view any other folders.
    Cant see storage/emulated
    Attached Thumbnails Samsung Phone: Not finding tones I have added, where might they be?-phone2.jpg   Samsung Phone: Not finding tones I have added, where might they be?-phone1.jpg  
    06-21-2020 03:29 AM
  16. B. Diddy's Avatar
    Ok, that looks correct. Try wiping the cache partition: https://www.hardreset.info/devices/s...70/wipe-cache/
    @mustang7757, any other ideas?
    06-21-2020 10:37 AM
  17. mustang7757's Avatar
    Can you put them in music folder the ringtones then transfer within the file manager to ringtones folder and notification? Or copy to SD card and then from file manager to ringtones folder ?
    06-21-2020 10:49 AM
  18. 20geek's Avatar
    Yes tried putting them in music folder the ringtones then transfering within the file manager to ringtones folder and notification.
    No change.
    Must be a setting somewhere stopping it
    Really dont know.
    06-23-2020 03:43 AM
  19. 20geek's Avatar
    Not confident enough to do that B Diddy Sorry
    06-23-2020 03:51 AM
  20. B. Diddy's Avatar
    Wiping the cache partition is pretty straightforward. As long as you avoid selecting the Wipe Data option, and make sure you pick Wipe Cache, you can't hurt anything.
    06-23-2020 11:40 AM
  21. mustang7757's Avatar
    Yes tried putting them in music folder the ringtones then transfering within the file manager to ringtones folder and notification.
    No change.
    Must be a setting somewhere stopping it
    Really dont know.
    Long press my files app tap info and scroll to storage, clear data, cache and force stop it and try again
    06-23-2020 01:55 PM
  22. 20geek's Avatar
    No change at all. I was hoping to change notifications at least, but can't access the ones I have added still.
    06-24-2020 02:39 AM
  23. 20geek's Avatar
    Strangely I can now access 2 or 3 of the tones I added. Not all of them though. They just show up when I try and change a ringtone or notification.
    Was trying today to change the message tone on my phone & also the gmail tone
    But the tones were still hidden
    Can't understand why as always been able to do that on other phones.
    06-28-2020 11:43 AM
  24. mustang7757's Avatar
    Strange I had download from zedge a notification tone skyline and moved it within my files from download folder to notification folder without issues and shows up in notification list Samsung Phone: Not finding tones I have added, where might they be?-screenshot_20200628-133509_my-20files.jpgSamsung Phone: Not finding tones I have added, where might they be?-screenshot_20200628-133646_media-20storage.jpeg
    06-28-2020 01:37 PM
  25. mustang7757's Avatar
    Also in settings >sounds>ringtones the main page there in the upper right corner tap plus to add to your ringtones collection showing my 2nd screen shot Samsung Phone: Not finding tones I have added, where might they be?-screenshot_20200628-140723_media-20storage.jpegSamsung Phone: Not finding tones I have added, where might they be?-20200628_141116.jpeg
    06-28-2020 02:12 PM
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