Graphics Problems after 4.1.2 Upgrade on Droid RAZR

Jonathan Gross

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Jun 24, 2013
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I own a Droid RAZR (model XT912) on Verizon Wireless in the US, and I recently tried manually upgrading to Jelly Bean (4.1.2). I had an old version of Android on my phone at the time (I rooted my phone about a year-and-a-half ago, and had not attempted a manual install since then). I followed the instructions for using the "DROID RAZR Utility XT912 Jellybean -- Windows + Mac + Linux (All In One!)" on the thread HERE and the page HERE. I ran the "LinuxMacUtility.sh" from Linux Mint 14 (invoking "sh LinuxMacUtility.sh" as suggested on one page gave an error about a parenthesis, so I simply invoked "./LinuxMacUtility.sh"). Initially I selected option 2 (upgrade and keep data), but after following the script's instructions, when the phone finally rebooted there were graphical problems on the lower part of the screen that made it unusable (I believe it may be the same problem described HERE). I also got a message saying something to the effect of "process.android.media has stopped" that kept popping up.

Thinking it may have been a problem with data left over from my previous install, I reinvoked the script again using option 1 (to wipe my data), with similar results (although the "process.android.media" message did not show up again). I also tried rooting the phone, which I believe executed successfully, but this did not solve the graphical problems either. After seeing the aforementioned thread with a similar problem to mine, I followed the instructions HERE and used rsd lite in Windows 7 to flash 4.1.2, but I did not enjoy the success of the author of that thread, and still have the same graphical issues as before. I also did a hard reset and wiped my phone to a factory reset, with no change in behavior.

Does anyone have a suggestions for how I might proceed?

Thanks.
 

Jonathan Gross

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Jun 24, 2013
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Just to keep everyone up to date on what I've tried to far:

I checked the md5 sum of all my downloads, and they were good. I went to system settings > device > storage and erased the internal storage and the SD card. After a reboot, everything looked the same, and so I ran Matt's utility (the first script) again, but the results are identical. I have taken some pictures of what the screen artifacts look like, in case that might give anyone an idea. I've shared the album HERE.

I also did a "wipe data/factory reset" from Android system recovery and I didn't notice it having any effect.