05-30-2017 02:41 AM
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  1. tbjorn's Avatar
    Hi guys.

    So I encrypted my SGS2 with Jelly Bean, put a password on the screen lock and suddenly I am getting a bunch of "Disabled by Administrator, encryption policy, or credential storage" greyed out messages if I want to change it back from password lock to pattern lock for instance.

    Is it due to the encryption or has something else gone wrong?

    Thank you very much in advance.
    Bad boy12335 likes this.
    07-01-2013 04:29 AM
  2. OperationA7X's Avatar
    I know you and I don't have the same phone or software, but hear me out. I think if you clear credentials, that should fix it. Also, did you allow an app device administrator privileges?

    https://www.dropbox.com/s/10jvrbdk3a...1-03-09-42.png

    Sent from my HTC Vivid BoRKed using Android Central Forums
    alexn321 likes this.
    07-01-2013 05:18 AM
  3. tbjorn's Avatar
    Thanks for your reply.

    I already tried to clear the credentials with no results. I also tried to decrypt my flash memory with no luck.

    I've got nothing in the "Device administrators" menu. I can't do anything in it basically, neither add nor remove anything.
    07-01-2013 05:32 AM
  4. OperationA7X's Avatar
    Can you attach a screenshot of what you see?

    Sent from my HTC Vivid BoRKed using Android Central Forums
    07-01-2013 06:28 PM
  5. tbjorn's Avatar
    It seemed the problem was that my SD card was still encrypted. For some reason that posed a major problem for Android, however it did let me use my settings after I decrypted it. :P
    GodDroid likes this.
    07-02-2013 12:19 AM
  6. OperationA7X's Avatar
    It seemed the problem was that my SD card was still encrypted. For some reason that posed a major problem for Android, however it did let me use my settings after I decrypted it. :P
    Oh, haha, it makes sense now. It doesn't want anyone but you to access your card, that's smart. Glad you fixed it!

    Sent from my HTC Vivid BoRKed using Android Central Forums
    07-02-2013 03:15 AM
  7. tbjorn's Avatar
    Obviously, I just needed to recognize that. :P Thanks for your time mate.
    OperationA7X likes this.
    07-02-2013 05:17 AM
  8. s3GalaxyUS's Avatar
    I have the same problem on my phone. I cleared the credentials but of no luck. My SD card is still encrypted.

    May I know how you decrypted your SD card? For me there is no option In Settings>Security to decrypt it !!!

    My android version: 4.1.1
    07-02-2013 02:59 PM
  9. OperationA7X's Avatar
    Obviously, I just needed to recognize that. :P Thanks for your time mate.
    No problem, always a pleasure.

    Sent from my HTC Vivid BoRKed using Android Central Forums
    07-02-2013 04:40 PM
  10. tbjorn's Avatar
    I have the same problem on my phone. I cleared the credentials but of no luck. My SD card is still encrypted.

    May I know how you decrypted your SD card? For me there is no option In Settings>Security to decrypt it !!!

    My android version: 4.1.1
    Sorry about the late respons time, just got home from a minor vacation. Did you solve it? I could just choose to decrypt my SD-card in Settings -> Security as you mentioned, and then the second button from the top. Provide a screenshot of your menu.
    07-07-2013 01:47 AM
  11. Mansoor Ali A's Avatar
    Hi,

    I just purchased xolo q700, and I had the same non availability of screen pattern lock style.

    After doing what the previous post has said to clear the credentials, I deactivated the Xolo Secure stuff that had Device Admin, and set the pattern, now its working fine.

    Just if this gives you any hint or idea to get success.

    Thanks,

    MansoorAliA
    Ryan Tengowski1 likes this.
    08-30-2013 01:24 AM
  12. abhiask kailaswar's Avatar
    Thanks buddy, It works on my canvas 4. . .
    09-25-2013 11:22 PM
  13. voiceonly's Avatar
    11/19/2013, Note 3

    Was able to swap between Swipe and Pattern, now it seems stuck with the .. Disabled by Admin...etc messages. I have not encrypted anything, but can't figure out how to go back to the SWIPE unlock screen (I know it's the not the most secure, but I need it to be swipe for now).

    I assume I am not encrypted as I have the option to encrypt both the device and the memory card, or is that always the option even if encrypted.

    Any suggestions on this? I do need to have an email administrator due to logging into a work mail server, and when I disabled this, it deleted my email account (warned me first, so I was aware), and that still did not allow me to change back to swipe.

    Anyone have any ideas on what to do?

    Bob
    11-19-2013 04:13 PM
  14. Maychacha's Avatar
    If you have VPNs set up you have to remove them.
    01-19-2014 01:13 PM
  15. khamphanh's Avatar
    My name is Mr khamphanh Most of the time, my phone is with me - in my pocket or at my work area, so I don't need to use a pin or combination. I put in a pin for when it was needed but now I can't get it back to swipe - the "Swipe" section is grayed out in the "Select screen lock" section and it says "Turned off by administrator, encryption policy, or credential storage."
    Any idea what I need to do to get swipe access back?
    looking forward to hearing from you soon
    thank you
    Best regards,
    01-30-2014 10:28 PM
  16. Mari Muthu1's Avatar
    Hi guys.

    So I encrypted my SGS2 with Jelly Bean, put a password on the screen lock and suddenly I am getting a bunch of "Disabled by Administrator, encryption policy, or credential storage" greyed out messages if I want to change it back from password lock to pattern lock for instance.

    Is it due to the encryption or has something else gone wrong?

    Thank you very much in advance.
    My Mobil passwartlock cancel
    02-16-2014 10:58 PM
  17. vinod240's Avatar
    I am LG G2 user, if you are facing this problem. Follow below steps:

    1. Go to Settings
    2. Select Security which under "General" tab
    3. Under Credential Storage -> Clear Credentials

    then you will be able to see all the options which are under "Lock Screen".

    Hope this helps you!!!
    Ryan Tengowski1 and octopus86 like this.
    02-21-2014 10:58 AM
  18. salil_007's Avatar
    Ok here is the solution ,


    just go to settings >> security >> device administrators >> uncheck the mail or any other stuff

    now go to securities and try to do the setting again , everything should be fine from now on
    03-01-2014 09:35 PM
  19. djtp's Avatar
    None of these suggestions worked for me. All options are grayed out but password and pin but when hitting OK to confirm the pin nothing happens.

    Any suggestions?

    Posted via Android Central App
    03-01-2014 09:42 PM
  20. pcantin's Avatar
    Thank You!!! This worekd perfectly...
    03-02-2014 08:45 PM
  21. Kya Tum's Avatar
    solution : Go to SETTINGS > Security > Clear credentials (last item) and then go to Screen lock.
    one more way try 5 times wrong password then enter via email address
    04-08-2014 04:57 AM
  22. ilovetea's Avatar
    i tried and failed... not able to disable Xolo Secure in the Secuirty >> Device Administration
    04-14-2014 01:58 AM
  23. Ashok Khedekar's Avatar
    Hi,

    I just purchased xolo Q1000s, and I wanna remove my my screen lock pin code
    & wanna slide or pattern for screen lock. there is error "Disabled by Administrator, encryption policy, or credential storage"
    please help me
    04-16-2014 01:35 AM
  24. Arjun Manjunath's Avatar
    On my Xolo Q800, i disabled Administrator privileges on "Xolo Secure" application. This made me go get rid of Screen locking or password during screen unlock.
    04-22-2014 01:46 AM
  25. Peter_G24's Avatar
    I am LG G2 user, if you are facing this problem. Follow below steps:

    1. Go to Settings
    2. Select Security which under "General" tab
    3. Under Credential Storage -> Clear Credentials

    then you will be able to see all the options which are under "Lock Screen".

    Hope this helps you!!!
    This worked perfectly. Many thanks!
    05-15-2014 07:59 PM
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