1. AC Question's Avatar
    I have a brand new samsung galaxy s5. Every time I try to log in to snapchat it quits - it allowed me to create a new account but when I logged out and tried to log back in it quit. There is no error message, it just says "snapchat has stopped". I have tried restarting the handset, uninstalling and reinstalling the app, clearing the app data and cache, and still no luck! I haven't tried a factory reset yet and would like to avoid it if at all possible. Can anyone help?
    07-23-2015 01:00 PM
  2. STARGATE's Avatar
    If you already tried all that, it could be a bug in the app.
    Send an email to the developer. I don't think you need to factory reset.
    07-23-2015 01:03 PM
  3. davidtm's Avatar
    You could try uninstall/re-install

    Sent from Tapatalk on either my HTC One M9 or Tab4 10.1, it kinda depends
    07-23-2015 06:42 PM

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