1. Altissimus's Avatar
    Hi,

    I put the Helium backup app on my old phone to transfer data to my new phone, backed up to my pc, installed Helium on my new phone, and attempted to restore.

    The phone then informed me that the computer was trying to do a full restore, and I could accept or reject that - but that I might need a password if it was encrypted.

    I had put no password on. Pressing the "accept restore" button does nothing.

    What gives?

    Thanks,
    A



    ETA - don't know how to reply to answers (is that possible in this thread?) however, I see no option to proceed for the restore. The "Accept Restore" button does not appear to work. Please clarify?
    11-27-2017 02:28 PM
  2. Rukbat's Avatar
    The password screen appears whether there is one for the backup or not - but the restore proceeds if there is none. Or it does for me, anyway.
    11-28-2017 12:37 PM

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