08-04-2020 09:42 PM
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  1. Android Central Question's Avatar
    It says firmware update unable to be completed. I've tried clearing cache partition and even did a factory reset at t-mobile's suggestion. Still getting errors. A couple of times it has mentioned "profile" rather than firmware.
    07-02-2020 05:55 AM
  2. anon(10614692)'s Avatar
    What device? What Android version? What update? Ultimately, this is for your carrier to resolve but you could try flashing it
    Laura Knotek likes this.
    07-02-2020 06:51 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! Show us a screenshot of the error message. http://forums.androidcentral.com/gen...d-central.html

    Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html
    07-02-2020 01:35 PM
  4. tube517's Avatar
    Do you see something that says OMADM configuration not completed?

    I updated my Note 9 to One UI 2.1 and kept getting this weird notification
    07-02-2020 06:50 PM
  5. GeekyGal20's Avatar
    It happened (and it keeps happening - found no way to stop it yet) on a Galaxy s10+ after doing the update, after a factory reset.
    First it said Android had been updated, and then it said it could not update firmware, error 407. But I also got error 700 sometimes.
    Forcing stop OMADM did nothing, as well as clearing cache.
    Even setting the retry 2 hours later does not work, as the update restarts when it wants
    Both T-Mobile and Samsung customer service offered no helpful suggestions.
    Going crazy!
    Please help!
    07-29-2020 10:07 PM
  6. mustang7757's Avatar
    It happened (and it keeps happening - found no way to stop it yet) on a Galaxy s10+ after doing the update, after a factory reset.
    First it said Android had been updated, and then it said it could not update firmware, error 407. But I also got error 700 sometimes.
    Forcing stop OMADM did nothing, as well as clearing cache.
    Even setting the retry 2 hours later does not work, as the update restarts when it wants
    Both T-Mobile and Samsung customer service offered no helpful suggestions.
    Going crazy!
    Please help!
    It wants to install a software update then get a error?
    07-29-2020 10:15 PM
  7. GeekyGal20's Avatar
    Yes. Except at first it says Android was effectively updated, and then it says firmware update was not competed, I get one of the two errors [407 or 700], and it constantly keeps retrying to update, and reaching the same error.
    07-29-2020 10:17 PM
  8. Laura Knotek's Avatar
    Are you trying OTA update or flashing via Odin?
    mustang7757 likes this.
    07-29-2020 10:19 PM
  9. mustang7757's Avatar
    Yes. Except at first it says Android was effectively updated, and then it says firmware update was not competed, I get one of the two errors [407 or 700], and it constantly keeps retrying to update, and reaching the same error.
    Ok

    Go settings >apps >3 dots upper right corner tap >scroll system apps tap > scroll down find software update , there is 2 of them , go in each one and clear its data,cache, force stop and see if its ok .
    07-29-2020 10:22 PM
  10. GeekyGal20's Avatar
    Can you explain what you mean?
    07-29-2020 10:22 PM
  11. mustang7757's Avatar
    Can you explain what you mean?
    Me ?
    07-29-2020 10:26 PM
  12. GeekyGal20's Avatar
    Re: software update apps.
    I've done it before, and force stop as well. No difference.
    Anyway, I did it again now. Cleared cache. Force stop now was not available.
    Question: somebody suggested I also clear data in those 2 software update apps - can you tell me which data gets erased by doing that? What do I risk?
    07-29-2020 10:28 PM
  13. mustang7757's Avatar
    Re: software update apps.
    I've done it before, and force stop as well. No difference.
    Anyway, I did it again now. Cleared cache. Force stop now was not available.
    Question: somebody suggested I also clear data in those 2 software update apps - can you tell me which data gets erased by doing that? What do I risk?
    No personal data just reset the software update server
    07-29-2020 10:31 PM
  14. GeekyGal20's Avatar
    No, sorry Mustang 7757. I thought each reply was connected to the message I was answering. I see it's not. I was referring to what Laura Knotek wrote.
    mustang7757 likes this.
    07-29-2020 10:31 PM
  15. mustang7757's Avatar
    Re: software update apps.
    I've done it before, and force stop as well. No difference.
    Anyway, I did it again now. Cleared cache. Force stop now was not available.
    Question: somebody suggested I also clear data in those 2 software update apps - can you tell me which data gets erased by doing that? What do I risk?
    You need to do in this order , clear data,cache ,force stop each one
    07-29-2020 10:32 PM
  16. GeekyGal20's Avatar
    No personal data just reset the software update server
    Great. Thanks Mustang 7757 !
    I 'll do that as well if I see it starts re-trying to update.
    [I found out how to quote ;-) ]
    I'll keep the forum posted.
    07-29-2020 10:34 PM
  17. mustang7757's Avatar
    Great. Thanks Mustang 7757 !
    I 'll do that as well if I see it starts re-trying to update.
    [I found out how to quote ;-) ]
    I'll keep the forum posted.
    Ok great
    Glad you found it , that way we don't get confused who he talking at
    07-29-2020 10:36 PM
  18. GeekyGal20's Avatar
    Ok great
    Glad you found it , that way we don't get confused who he talking at
    I cleared data on the first Software update app, and then force stop [clear cache was not available].
    Clear data and force stop was not available on the second Software update app, so I just cleared cache, and restarted the phone.
    As before, it started by updating firmware and at the end I got a message saying "Android update successful", but then, in the notifications I get a message from OMADM saying " Firmware update not completed", i.e. same as before.
    I went through the same [clear cache, clear data, force stop for the first Software update app, only clear cache for the second - the other 2 options were not available], without restarting the phone ... will let you know if it starts to update again.
    07-29-2020 10:49 PM
  19. mustang7757's Avatar
    I cleared data on the first Software update app, and then force stop [clear cache was not available].
    Clear data and force stop was not available on the second Software update app, so I just cleared cache, and restarted the phone.
    As before, it started by updating firmware and at the end I got a message saying "Android update successful", but then, in the notifications I get a message from OMADM saying " Firmware update not completed", i.e. same as before.
    I went through the same [clear cache, clear data, force stop for the first Software update app, only clear cache for the second - the other 2 options were not available], without restarting the phone ... will let you know if it starts to update again.
    For this one OMADM its a known issue and update should fix it , for now clear its data and cache , then force stop it but dont reboot the phone it can come back
    07-29-2020 10:53 PM
  20. GeekyGal20's Avatar
    For this one OMADM its a known issue and update should fix it , for now clear its data and cache , then force stop it but dont reboot the phone it can come back
    Thanks! Will do all that for OMAD as well.

    So basically we have to force stop in order not to be bothered temporarily, and then wait for a new Android update to solve the problem permanently? How long do you think it will take for a permanent fix?
    mustang7757 likes this.
    07-29-2020 11:12 PM
  21. mustang7757's Avatar
    Thanks! Will do all that for OMAD as well.

    So basically we have to force stop in order not to be bothered temporarily, and then wait for a new Android update to solve the problem permanently? How long do you think it will take for a permanent fix?
    Yeah exactly, most likely next update should come .
    07-29-2020 11:28 PM
  22. GeekyGal20's Avatar
    Yeah exactly, most likely next update should come .
    Did not work
    The phone just tried to update again.
    And again at the end I got the message saying Android was successfully updated, and then Firmware update not completed.
    Any other suggestion?
    07-30-2020 12:00 AM
  23. mustang7757's Avatar
    Did not work
    The phone just tried to update again.
    And again at the end I got the message saying Android was successfully updated, and then Firmware update not completed.
    Any other suggestion?
    Ok go back same location for software update and scroll to system UI and system update and clear same things
    07-30-2020 12:13 AM
  24. GeekyGal20's Avatar
    Ok go back same location for software update and scroll to system UI and system update and clear same things
    Thanks for your patience, an perseverance!
    I cleared data and cache again from the 2 software update apps, and only clear cache was available for System UI.

    Would it be a good idea to disable permissions?
    mustang7757 likes this.
    07-30-2020 12:30 AM
  25. mustang7757's Avatar
    Thanks for your patience, an perseverance!
    I cleared data and cache again from the 2 software update apps, and only clear cache was available for System UI.

    Would it be a good idea to disable permissions?
    No those type of apps we dont want mess with , your welcome!
    Yes system UI no option to clear data , but clear cache and force stop
    07-30-2020 12:32 AM
40 12

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