1. Feufeu47's Avatar
    I've also a Galaxy J6, and after an update of Android, i restart the phone but i've a black screen with the unusual request of "password to start android".
    I've never had a password to block my device and there was no sequence also;
    what can i do (other than a hard reset)?
    10-08-2020 05:34 AM
  2. methodman89's Avatar
    Do you not know your lock screen access?
    10-08-2020 07:43 AM
  3. mustang7757's Avatar
    Hi, welcome to AC!

    Can try go to here and remotely unlock your phone if your sign into your samsung account on the phone . Otherwise factory reset in recovery.

    https://findmymobile.samsung.com/
    10-08-2020 08:15 AM
  4. B. Diddy's Avatar
    Welcome to Android Central! Has this always been your phone, or did you get it from someone else?
    10-08-2020 09:57 AM
  5. Feufeu47's Avatar
    Nobody use this phone before me.
    10-09-2020 08:11 AM
  6. mustang7757's Avatar
    Your only option is factory reset
    10-09-2020 08:28 AM
  7. B. Diddy's Avatar
    The need for a password wouldn't suddenly appear for no reason. If you never created one, and you bought the phone brand new from a legitimate retailer, then the only other explanation would be a major system glitch.

    Where did you buy the phone? Was it directly from the carrier, or from a major retailer? Or was it through eBay, or perhaps a 3rd party seller on Amazon?
    10-09-2020 10:31 AM
  8. Feufeu47's Avatar
    I bought this phone in a large retailer. The box was closed and everything new.
    10-23-2020 07:35 AM
  9. B. Diddy's Avatar
    You already tried the Find My Mobile technique that mustang7757 suggested?

    Every so often there can be a glitch with an update, so it could be that. Another possibility is that the retailer actually sold you a phone that somebody used and returned, and they didn't bother to properly remove the previous account and reset it (it's easy for a store to reseal a box and make it look like new) -- so you could also bring the phone to the store and ask them about it.
    mustang7757 and J Dubbs like this.
    10-23-2020 11:59 AM

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