Galaxy A11 Download Custom OS instead of Fac Reset

[Android Central Question]

I have lost my samsung account (2FA is only phone number and I got privacy settings on) access.
I have forgotten my pattern password.

I attempt to load into factory reset menu (Keep mind mind: I can't turn off phone without password, only reset with buttons.)
When I choose to reset phone and wait till screen is black and then samsung A11 shows I press and hold VOL Up and Power, this leads me to the Custom OS download screen which isn't what I desired; someone help me i'm so dense...

 

[mustang7757]

Volume up/Power should take u to recovery, Volume down /Power takes you to download mode .


I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply

https://forums.androidcentral.com/showthread.php?t=409154