Galaxy A11 Download Custom OS instead of Fac Reset

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A

Android Central Question

I have lost my samsung account (2FA is only phone number and I got privacy settings on) access.
I have forgotten my pattern password.

I attempt to load into factory reset menu (Keep mind mind: I can't turn off phone without password, only reset with buttons.)
When I choose to reset phone and wait till screen is black and then samsung A11 shows I press and hold VOL Up and Power, this leads me to the Custom OS download screen which isn't what I desired; someone help me i'm so dense...
 

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