Google Pixel 4a: Cannot connect to network

[Android Central Question]

Recently, my Google Pixel 4a's SIM card port was damaged so I decided to try out an eSIM. I got the QR Code from my carrier (AT&T) and the device said the eSIM was active. However, the phone still says it has no service (emergency calls only).

I have made sure my APN settings are set, I have tried changing the preferred network type by dialing *#*#4636#*#* and setting it there, and I have tried dialing *#*#72786#*#* to reset my network settings. Dialing 72786 did not pop any kind of menu for me, it just cleared out the dial (I am not sure if this is expected behavior or not).

Is there anything else I can try? AT&T has said that everything is correct on their end so I am not sure if the phone is just permanently damaged.

 

[B. Diddy]

Welcome to Android Central! Try contacting Google directly for Pixel support, either through the phone's system settings menu (in the Tips & Support section) or here: https://support.google.com/pixelphone/?hl=en#topic=7078250

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[mustang7757]

Is sim card in the phone ?

In settings under connection do you see esim there can you take a screenshot ?

https://forums.androidcentral.com/showthread.php?t=413366

 

[B. Diddy]

Is sim card in the phone ?

In settings under connection do you see esim there can you take a screenshot ?

https://forums.androidcentral.com/showthread.php?t=413366

OP mentioned a broken SIM slot and using the eSIM instead, so I'd guess they don't have any SIM card in that slot any more.

 

[mustang7757]

OP mentioned a broken SIM slot and using the eSIM instead, so I'd guess they don't have any SIM card in that slot any more.

Yeah wanted to verify if sim card stuck in the phone