"Stuck" icons

[AC Question]

I have been searching for an answer to my problem and no one seems to have one. So about a week ago I noticed that an icon was on my lock screen that I thought I had cleared out of my notification panel. When I went into the notification panel there was no notification. So I thought it was just a glitch or whatever. When I turned my phone again the icon was still there but only on the lock screen. As I unlock my phone it is no longer there. Now my whole notification bar is "stuck" on my lockscreen. Including wifi battery, time, etc. It is stuck behind the current notification bar that seems to still be functioning correctly. Also, the icons behind everything else are grey. And like I said once i unlock my phone everything is fine and working. It just really annoys me and I have no clue what happened. Please help. I have restarted my phone, deleted the app the icon was from, shutdown my phone. I do not know what else to do.

 

[Golfdriver97]

What device do you have?

 

[B. Diddy]

Welcome to Android Central! A cache partition wipe might help, but as Gofldriver97 asked, it would be important to know the device before telling you how to do it (if possible).

 

[jshue95]

It's a samsung galaxy s4

 

[B. Diddy]

Follow the steps here to wipe the cache partition: http://support.t-mobile.com/docs/DOC-5744

Posted via Android Central App

 

[jshue95]

So i followed the instructions twice and it appeared to clear but I had to select reboot for the system to do so. Then an error appeared and the phone restarted and the problem is still there should I try the master reset once I back everything up?

 

[B. Diddy]

It is normal to have to select Reboot System Now after the cache partition wipe is complete. But what error appeared?

Before considering a factory reset, try unmounting and removing your microSD card (if present), since a corrupt card can cause various issues, then reboot. Unmount is found in Settings>Storage​.