01-30-2015 12:32 PM
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  1. AC Question's Avatar
    AC Question
    the sim card was locked by entering the wrong puk code ten times. can I still use this card or do i factory reset phone and use a new sim card
    01-30-2015 12:27 PM
  2. Rukbat's Avatar
    Rukbat
    Ambassador
    Moderator
    Factory reset has nothing to do with it. You can either get the PUK code (bring the phone to the carrier's store) or you can get a new SIM card (you have to go to the carrier's store for most carriers).
    01-30-2015 12:32 PM
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