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  1. Tanay Saluja's Avatar
    I recently uninstalled the Facebook app. Now I can't reinstall. It says installation error - 504. I've tried clearing cache of play as well as the residual files of the app but I am still unable to install it again. I am not rooted. I am currently running 5.0.2.
    04-14-2015 06:28 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone?
    Tanay Saluja likes this.
    04-14-2015 07:58 PM
  3. Tanay Saluja's Avatar
    Moto g 2nd generation (XT1068
    04-16-2015 09:12 AM
  4. B. Diddy's Avatar
    Was Facebook preinstalled, or did you initially install it yourself?

    Try going to Settings>Accounts​ and removing your Google account, then adding it back again.
    Tanay Saluja likes this.
    04-16-2015 11:42 AM
  5. xceeder's Avatar
    Moto g 2nd generation (XT1068
    Go to apkmirror.com on your phone and sideload it.....

    Sent from my Nexus 7
    Linda Jarvis likes this.
    04-16-2015 11:51 AM
  6. Tanay Saluja's Avatar
    Was Facebook preinstalled, or did you initially install it yourself?

    Try going to Settings>Accounts​ and removing your Google account, then adding it back again.
    No. I installed it
    04-16-2015 12:00 PM
  7. Tanay Saluja's Avatar
    Yes I've also tried removing my Google account but no luck
    04-16-2015 12:01 PM
  8. Javier P's Avatar
    Check this fix from xda.

    error 504:

    “app” could not be downloaded due to an error. (504)

    solution:

    Method 1:

    clear data and clear cache of google play store & google service framework

    method 2:

    remove your gmail account rebbot and Re-add

    http://forum.xda-developers.com/show....php?t=2733038
    Shockracer likes this.
    04-16-2015 12:04 PM
  9. B. Diddy's Avatar
    An app update for Facebook just showed up in the Play Store--try installing again, in case they had to fix some installation issue.
    04-16-2015 12:46 PM
  10. Tanay Saluja's Avatar
    Javier I already tried doing that. And I'll try the new update B. Is it possible that a file isn't deleted or removed from the data folder in my device. (that data/data folder)
    04-17-2015 12:10 AM
  11. Tanay Saluja's Avatar
    Nope. The new update didn't install. " Unknown error code during application install - 504 (it's not a hyphen it's a negative sign)
    04-17-2015 12:14 AM
  12. B. Diddy's Avatar
    Try wiping the cache partition: https://motorola-global-portal.custh...p/30,6720,9197. These steps should work for the G.
    04-17-2015 12:19 AM
  13. Tanay Saluja's Avatar
    Stupid questing - would this clearing of chache wipe my data off?
    04-17-2015 02:47 AM
  14. Tanay Saluja's Avatar
    No buddy didn't help. :"(
    04-17-2015 03:17 AM
  15. B. Diddy's Avatar
    Hmm, not sure what the problem is ...
    04-17-2015 03:36 AM
  16. Javier P's Avatar
    Does this problem happen just with Facebook? Can you download any other app with the same sort of size?
    04-17-2015 10:09 AM
  17. Tanay Saluja's Avatar
    Yes. It's only with Facebook, yes I can download other apps of the same size easily
    04-18-2015 02:09 AM
  18. Javier P's Avatar
    It could be that you missed any residual files. Run an app like Clean master and if you have the FB Messenger uninstall it as well.

    Have you tried xceeder tip?

    Go to apkmirror.com on your phone and sideload it.....

    Sent from my Nexus 7
    JadeAcres2 likes this.
    04-18-2015 05:57 AM
  19. xceeder's Avatar
    Yes. It's only with Facebook, yes I can download other apps of the same size easily
    If you don't know how to sideload an app then go into settings / security and tick the box to allow unknown sources this will enable you to install applications from other places than the playstore...

    Sent from my Nexus 7
    04-18-2015 10:33 AM
  20. Tanay Saluja's Avatar
    Yes. I tried uninstalling messenger as well. I also tried to sideload it
    04-19-2015 04:50 AM
  21. xceeder's Avatar
    Yes. I tried uninstalling messenger as well. I also tried to sideload it
    Then the only thing I can suggest is to use the web version or there is an app called Facebook lite if you want me to send you the link for it then quote my comment so I get notified and I'll pm you the download link...

    Sent from my Nexus 7
    04-19-2015 07:34 AM
  22. tube517's Avatar
    I had this same issue. I had to download facebook from the Amazon app store.

    Sent from my SM-T210/SM-T210R using Tapatalk
    04-19-2015 08:36 AM
  23. Tanay Saluja's Avatar
    Thanks xceeder! Tube517 I'll try definitely! Thank you guys, you've been of great help
    04-19-2015 02:00 PM
  24. studiumcirclus's Avatar
    You could also try installing an old version of Facebook via .apk file and then having that re update itself into the latest version. Sounds backwards I know but has fixed a few apps for me...

    There are other app stores you can download too such as the mentioned Amazon one, but also SlideME and Mobogenie

    Posted via the Android Central App
    04-19-2015 02:42 PM
  25. studiumcirclus's Avatar
    Also try installing Facebook, clearing the apps cache (the cache of the individual app), then restart your phone (don't launch Facebook yet). Uninstall Facebook, reboot again. Then install and run it again.

    Posted via the Android Central App
    04-19-2015 02:45 PM
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