Why are my preview messages automatically changing?

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Preview message automatically changing

I have a note 3 and I have already tried restarting my phone, going to settings, notifications and clicked the preview message and still shows up as "new message" .I'm trying to view message. I also went to sound and notifications to shpw all content when locked and still isnt functioning. Ihave recently updated it and since i had never had this problem.
 

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