Why can't I see the contents of my phone when I connect to a Windows 7 PC?

A

AC Question

Before the Marshmallow 6.0 update for my phone, when I connected it to my computer, I would get a listing of the files that are on the phone. Then I could click on the files for say pictures and get a listing of all the pictures that are on my phone. Now, since the update, all I can get is the device name "Nexus 5" displayed on my computer and when I click on that, it goes no where. In the auto play window that pops up I have some options about downloading new pictures but when I choose them it just tells me that there are no new pictures for downloading. I have checked security settings and tried to load new drivers for the computer but nothing has helped. Looking for suggestions from anyone that might help.
 

Trending Posts

Forum statistics

Threads
943,181
Messages
6,917,670
Members
3,158,868
Latest member
drkrleitch