10-31-2015 01:41 AM
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  1. AC Question's Avatar
    AC Question
    I'm trying to change my Samsung S5 phone back from pattern to swipe. When I get to the Select screen lot, swipe says Disabled by administrator,encryption policy or credential storage. As far as I'm aware I haven't set any of these. Where do I look please.
    10-31-2015 12:24 AM
  2. Kelly Kearns's Avatar
    Kelly Kearns
    Originally Posted by AC Question
    I'm trying to change my Samsung S5 phone back from pattern to swipe. When I get to the Select screen lot, swipe says Disabled by administrator,encryption policy or credential storage. As far as I'm aware I haven't set any of these. Where do I look please.
    Welcome to the forums!

    Go to lock screen and security or it might be just security on that phone, then other security settings. You will see "clear credentials". Tap that and then you can change your lock screen.
    10-31-2015 01:41 AM
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