Change Lock screen unlock method.

[AC Question]

I'm trying to change my Samsung S5 phone back from pattern to swipe. When I get to the Select screen lot, swipe says Disabled by administrator,encryption policy or credential storage. As far as I'm aware I haven't set any of these. Where do I look please.

 

[Kelly Kearns]

I'm trying to change my Samsung S5 phone back from pattern to swipe. When I get to the Select screen lot, swipe says Disabled by administrator,encryption policy or credential storage. As far as I'm aware I haven't set any of these. Where do I look please.

Welcome to the forums!

Go to lock screen and security or it might be just security on that phone, then other security settings. You will see "clear credentials". Tap that and then you can change your lock screen.