My S6 edge is unresponsive to any commands

[AC Question]

My s6 doesn't seem to respond to any commands that I give to it. Apart from powering up and down and restarting the phone, I am unable to open any app or swipe between home screens. I tried restarting the phone multiple times and even drained the battery but that doesn't seem to work.

Any idea on what I should be doing?

 

[B. Diddy]

Welcome to Android Central! Does it work if you boot into Safe Mode? https://support.t-mobile.com/docs/DOC-21007