I bought a Samsung Galaxy Core Prime about three weeks ago and the asterisk and pounds keys are there but the symbols show as a black square. Can someone help please?
It's probably just a font issue.
Try installing a 3rd party keyboard which allows you to change the font.
Or if you're rooted... or not, you could find an app that will change the system font entirely
Hope I'm right
I am having this same issue. I installed a bunch of different keyboards and have tried multiple fonts and can't seem to come up with a solution. The pound symbol and asterisk are still black boxes. They show up that way in my browser as well. Can someone please help? This is driving me crazy.