1. AC Question's Avatar
    I got my Galaxy S5 when we switched over to AT&T in November, and I've had a few performance issues but nothing too major. As of last night however, the screen has been completely blank. I've dropped the phone a few times but nothing too major, and I do have a case. I've seen a lot of similar issues around the internet, but in all of the examples of this I've seen, the display still works on boot, but this is not the case for my phone. I'm fairly certain it must be a hardware issue and all I can do is replace it, but if any of you have an suggestions, that'd be great!

    Thanks!
    05-07-2016 04:19 PM
  2. nahoku's Avatar
    Pull the battery, sd, and sim. Press and hold on the power button a few times to discharge possible stray capacitance. Reinstall the battery (leave sim and sd out for now) and see if the phone powers up. If it doesn't, then try to start the phone in Safe mode.




    It's possible those drops damaged more than you thought.
    05-07-2016 05:57 PM

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