05-11-2016 04:36 AM
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  1. AC Question's Avatar
    AC Question
    I changed my password on my BT email account yesterday and my phone and tablet both have this message - problem with account set up, your username or password is incorrect. When I put the correct new password in then it repeats that message. I'm not the least bit techy and only use my phone to check emails, so could someone please give me easy to follow step by step instructions on how to sort this out? Thanks very much!
    05-11-2016 03:52 AM
  2. belodion's Avatar
    belodion
    Q&A Team
    Ambassador
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    Have you used this site?
    https://www.bt.com/managepassword/me...forgotpassword
    05-11-2016 04:36 AM
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