10-17-2016 01:12 PM
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  1. AC Question's Avatar
    AC Question
    I've had the phone less than a month and it worked well until 1 week ago when the "Swipe screen to unlock" starting "freezing up" & will not allow me to access the other functions. I continue to get texts, emails, phone calls, notifications, but I can't open to get to them. I can't even turn the phone off or re-boot.
    10-17-2016 11:57 AM
  2. belodion's Avatar
    belodion
    Co-Ambassador Team Lead
    Press and hold Power and Volume Down for half a minute or so, to simulate a battery pull.
    Tell us what happens.
    10-17-2016 01:12 PM
« My power button not working when phone is on | why does my computer not recognize my headphones are plugged in? »

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