Notifications and ringtones wont work

[AC Question]

I just got a brand new Moto g4 plus two days ago. For some reason now I can't get any notifications to make a sound, if I'm in the ringtone menu I can't preview any, they all sound like the exact same beep (sounds similar to when you hang up the phone) I have had a different Moto phone for 2 years and have never had this happen!