Why have the recent apps button and the drop down settings buttons stopped working?

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A

AC Question

It seems that my recent apps button and the drop down settings buttons have stopped working quite suddenly. I removed all recently downloaded apps, tested the touch screen which worked right to the edges and even did a factory reset to no avail. I took it to carphone warehouse geek squad who said it was due to a Samsung update but I'm not so sure. Any one having similar issues have any fixes please?
 

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