1. Arjay12345's Avatar
    Hi. My HTC M8 was misbehaving so I decided to factory reset. I have a SanDisk 128gb card installed which was formatted as internal memory which I used to store my photos, etc. I also used it to backup some app config files.

    I removed the card and then did the factory reset.

    I've got the phone working but it won't access the encrypted card. Only options it shows is to reformat the card (obvious not what I want to do).

    How do I access the content?

    Thanks vm..
    03-13-2017 02:25 PM
  2. ManiacJoe's Avatar
    When you reset the phone, the encryption key for the phone changed.
    As a result, the data on the card encrypted with the old key is no longer readable. (Security precaution)
    The data on the card is lost forever. You need to restore your data from a backup stored on your computer or the cloud.
    03-13-2017 05:51 PM

Similar Threads

  1. Motorola X Play does not recognize my SD card any longer
    By AC Question in forum Moto X Play
    Replies: 2
    Last Post: 03-31-2017, 03:35 PM
  2. Battery Drain After March Update
    By hpilot in forum Google Pixel & Pixel XL
    Replies: 13
    Last Post: 03-23-2017, 07:38 PM
  3. My S7 Active constant rebooting after Nougat update
    By Stiv X in forum Samsung Galaxy S7 Active
    Replies: 7
    Last Post: 03-15-2017, 01:04 PM
  4. Replies: 1
    Last Post: 03-13-2017, 08:12 PM
  5. Why cant i access internet without wifi?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 03-13-2017, 02:00 PM