reseting a galaxy s7

[AC Question]

i tried several times with the factory reset for Galaxy s7 and is not working, all the time appears notice seeing please enter e-mail and password synchronized with this phone.
there is no e-mail and password synchronized with the phone.

 

[hallux]

The phone is asking you to enter the email address and password for the account that was signed in to the device prior to the reset. This is called factory reset protection. For more see: Factory Reset Protection: what you need to know | Android Central
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