1. AC Question's Avatar
    Hi peeps,
    I was having internal memory full messages so removed my micro sd card and factory reset my moto g4. Reinserted same micro sd card which phone now tells me is unrecognized and needs to be formatted. I have bookmarked .kml/.kmz files on my Map.me app which was on the card, which I need to recover.
    07-06-2017 07:11 AM
  2. ManiacJoe's Avatar
    How was the card formatted, internal/adopted storage or external storage?
    If it was internal storage, the encryption key was discarded when you did the factory reset; thus there is no recovery for the files on the card.

    If it was formatted as external storage, try putting the SD card in a card reader and see if you computer can do anything with it.
    07-06-2017 03:55 PM

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