07-15-2017 03:54 AM
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  1. AC Question's Avatar
    AC Question
    My phone shut off and required me to enter my password which i forgot. I took it to the store and they reset my phone. But Gmail was asking for my account and password which I also forgot. My yahoo account key cannot be retrieved from this phone (since it's locked). Called Google and they advised me to call Samsung but Samsung said I need to call Google. I called Google and they said Samsung should be the one who can help me!
    07-15-2017 03:06 AM
  2. chanchan05's Avatar
    chanchan05
    Q&A Team
    Well basically you forgot your Google account. Do your best to remember what it is. It's the key for your device.
    07-15-2017 03:54 AM
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