Help please!!!!

[Android Central Question]

Thank you in advance for any assistance you can provide.

My phone has been inaccessible for several weeks. I have tried to reset my phone and many other things. Nothing has worked.

The moment it turns on, this message comes up.

"Warning!!!

A custom OS can cause critical problems in phone and installed applications.

If you want to download a custom OS, press the volume up key.
Otherwise, press the volume down key to cancel.

Volume Up: Continue
Volume Down: Cancel (restart phone)"

What can I do?

Thank you

 

[B. Diddy]

Welcome to Android Central! Which phone do you have? It looks like it's booting into Download Mode, which might happen if the Vol Down button is stuck in a pressed state (at least on Samsung phones).

 

[getangry]

Samsung Galaxy S® 4

 

[getangry]

 

[B. Diddy]

What happens when you press Vol Down to cancel? Does it reboot to the same screen?

 

[getangry]

It just stays on that screen and then turns off. I have tried the usual reboot of holding down the volume up, home and power button, the screen above comes up.

Yes, it always "starts" at the same screen.

 

[getangry]

Also, I never requested or started downloaded this "custom" OS

 

[B. Diddy]

You don't have a custom OS -- you're on the screen that allows you to download a custom OS ROM for installation. This is called Download Mode, aka Odin Mode, and is usually reached by powering on with the Power and Vol Down buttons pressed. If the Vol Down button is faulty and stuck in a pressed state, the phone might think that every time you boot up, you're trying to get into Download Mode. You probably have to bring it to a repair shop to see if the button needs to be repaired or replaced.

 

[getangry]

That sounds about right, as the volume button has been acting up.

Thank you

 

[getangry]

Well, I HAVE to say, THANK YOU!!!!

I went to the Verizon store, and they were no help. So, I did the simply thing that you said, and the phone WORKS!!!!!!!!
your forum.
I will tell EVERYONE about the success I had using.

Again, THANK YOU!!!!

 

[B. Diddy]

Great! So what was the simple thing you did? Did you fiddle with the Volume button so that it was no longer stuck?