12-07-2017 02:09 PM
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  1. Android Central Question's Avatar
    Android Central Question
    Recently, I have been trying to download files and my phone has not let me open and go into them. For example, earlier today I tried to download a food menu from a website, it's said 'successfully downloaded file' but when I pressed onto it, it said 'can't open file'. I have looked for solutions e.g I saw someone say download 'RAF' I did that and still it didn't let me open anything. I downloaded 'File explorer' didn't let me open it. This has been happening for about 1 month maybe 2 and this has been on my Samsung core prime phone. What should I do to solve this problem?
    12-02-2017 05:29 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! What kinds of files are these? PDF files?
    12-03-2017 01:00 AM
  3. usernameA's Avatar
    usernameA
    @B.diddy yes PDF files
    12-06-2017 02:38 PM
  4. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Go to the App Manager, tap Menu, then Reset All App Preferences. Then try opening the file again -- does it give you a selection of apps to open it with?

    If not, then do you have Google Drive and Google Docs installed? Those should be able to open any PDF file.
    12-06-2017 05:03 PM
  5. usernameA's Avatar
    usernameA
    @B.daddy Thank you by downloading Google drive it enabled me to open up my files
    B. Diddy likes this.
    12-07-2017 02:09 PM
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LINK TO POST COPIED TO CLIPBOARD