[Android Central Question]

Greetings,

I am stumped by this and would appreciate any help in sorting it out.

A couple of weeks ago my phone stopped recognizing the phone numbers of several frequent contacts (and some not so frequent). When a call or text comes in, it does not associate the number with the contact. It turns out that those contacts are no longer showing up in the native Contact app.

I use Nine(folders) to sync with my employers instance of Outlook (Office365), which is where I typically store all of my contacts (approx 1800 of them). Strangely, when I look for one of these missing contacts under the native Contacts app, nothing is found. But when I open the Nine contacts folder, they still show. So I can use Nine to manually go in and find the contact...but again the contact does not seem to be recognized by the native Contacts app or the phone or messaging apps.

Stranger still, when I select in the native Contacts app to display contacts from Nine (synced with my company's Outlook), it displays only seven of the 1800+ contacts that are available when viewing the same contact database directly through the Nine Contacts app.

My concern is that the missing contacts now appear to be missing from the Outlook contacts file on my laptop as well...yet are still showing via the Nine app.

Nine seems to have all of the contacts preserved even though it is synced to the Outlook file that shows them as missing. Ideally, I would love to get the entire list of contacts out of the Nine app and export it. i could then clean it up and use it as a master to export to Outlook and start over.

For the record, I have toyed endlessly with the settings in each that relate to which account to sync and display. Nothing seems to bring those missing contacts into view outside of the Nine app.

Thanks for any ideas on how to attempt a fix. Have a great day.

Raydo

[Rukbat]

It's 2018 and Outlook (or, more probably, Exchange Server) still doesn't integrate fully with Android. Maybe Microsoft will get its act together soon, but I doubt it (they'd rather keep it broken and tell you that to fully integrate with Exchange you need a Windows phone).

See if your company's tech person can do something to Exchange to make it work with Android again.