1. wfriedwald's Avatar

    (I can't figure out a way to respond to a question that's been answered ... so I guess I have to start a while new thread? apologies if this is an incorrect way to go about it...)

    new question: how do I actually do a factory re-set? what are the steps involved?

    thanks very much for any help!


    Samsung Moto 1650
    Android 7.1.1
    04-30-2018 09:05 AM
  2. djrakowski's Avatar

    I'll ask someone on the administrative team to figure out why you were unable to reply in the original thread. Regardless, here are the instructions (I'm using a Moto G5S Plus, which should be similar to your phone):

    Open Settings (the gear-shaped icon on your homescreen or in your app drawer)
    Scroll to Backup & reset (near the bottom of the menu on my phone)
    Tap "Factory data reset"
    If your phone uses a storage card and you'd like to erase that as well, scroll to the bottom and enable the "Erase SD card" checkbox
    Tap the "RESET PHONE" button at the bottom of the screen. It'll ask you to confirm with the PIN code you use to unlock the device

    After the reset process has completed, you'll need to sign back in to the phone with your primary Google account (the one you use to access the Google Play store).
    04-30-2018 09:23 AM
  3. wfriedwald's Avatar
    ah! I am being allowed to respond here, so that's good.

    okay, I tried the Factory reset, and the reset happened as described.

    But to no avail, am still getting the "device failed verification" message when I start up and I still can NOT install the moviePass app - which is something I really need and use a lot!

    more help, please! what to do next?

    thanks again!

    djrakowski likes this.
    04-30-2018 09:50 AM
  4. djrakowski's Avatar
    Ah, sorry about that, Will... I'll call in some reinforcements!
    04-30-2018 09:52 AM
  5. pkcable's Avatar
    Ok I checked the link provided above at it's a link to the blog side (or news side) of Android Central. That side does not work the same as the forum side. HOWEVER that same thread IS also a forum thread here....


    That being said I would just continue to use this thread for the issue.

    A possible explanation for @wfriedwald as to his having posting issues could be the newness of the account. It's possible some of your posts are getting "moderated" and may need to be approved before they post. BUT that should end soon, as I think you are now over the number of posts where that is an issue. Please note though that we ALL occasionally get a post moderated (even me), it's an automated system who's rules are a complete mystery! lol
    djrakowski likes this.
    04-30-2018 09:56 AM
  6. wfriedwald's Avatar
    thanks ! I do appreciate any help re the issue, and what to do re the "device failed verification" issue (and the moviePass app).

    thanks yet again,


    PS: more proper model number of my device is
    04-30-2018 10:07 AM
  7. pkcable's Avatar
    Ok your phone is not a Samsung, it's a Moto. Different company. It's starting to sound to me like something may be mechanically wrong with the phone. You can try your carrier for support (probably Verizon), OR you can contact Moto directly, here's a link to their tech page....

    04-30-2018 10:08 AM
  8. wfriedwald's Avatar
    thank you!

    Have been on the phone all morning with Verizon.

    they sent me a piece of mac software SOFTWARE UPGRADE ASSISTANT.

    the first thing I need to do, apparently, is "choose 'software installation' as the USB mode."

    but there's absolutely no info on how to do that!

    can anyone give me some instruction? I see that there are android USB drivers available in the play store, do I need to install one of these?

    once again, thanks for any help. (Even if I get this work, I still may need to get a new phone - rats! nuts!)



    PS: according to to the Mac app, I also need to disable the "Android File Transfer" (AFT) option - any clue as to how to do that?
    04-30-2018 11:41 AM
  9. pkcable's Avatar
    I'm working on getting more experienced users to help here.
    04-30-2018 02:22 PM
  10. tube517's Avatar
    Slightly off topic: MoviePass is a nightmare.
    04-30-2018 02:25 PM
  11. pkcable's Avatar
    Slightly off topic: MoviePass is a nightmare.
    Yea since they changed the rules for sure!
    04-30-2018 02:33 PM
  12. wfriedwald's Avatar
    thanks for this and all help.

    do you think the problem is the MoviePass app - it does seem odd that this is the ONLY app I have encountered that gives me the problem, am only assuming it's connected to the "device failed verification" warning.

    thanks again.

    04-30-2018 03:09 PM
  13. Rukbat's Avatar
    Plug the USB cable into the Mac and into the phone and there should be a notification in the phone (pull notifications down) to the effect USB is charging this device. Tap it and you should see Tap for more options. Tap it, and choose Transfer Files. Then your Software Upgrade Assistant should work.
    pkcable likes this.
    04-30-2018 03:36 PM
  14. wfriedwald's Avatar
    rats, no, I keep tapping the battery / charging icon - in the "quick pull-down settings" on the home screen (as opposed to the full settings app), I get the info that the device is charging (and the numerical percentage to which it is charged), but no, there's nothing I can tap that let's me access any kind of USB options.

    thanks, will keep trying!

    04-30-2018 03:54 PM
  15. wfriedwald's Avatar
    PS: in the google play store, under USB drivers, I see all kinds of stuff - should I install one of those? or would it not make any difference?
    04-30-2018 03:56 PM
  16. pkcable's Avatar
    The USB drivers SHOULD install automatically....

    OK after a long search I found THIS.....

    05-01-2018 02:16 PM

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