My infinix hot5 doesn't ring and display on my screen when I have a call

[Android Central Question]

Whenever the screen is off and a call enters my infinix hot5, it wouldn't ring, unless when the screen is on, but the caller is not displayed until I swipe down

 

[B. Diddy]

Welcome to Android Central! Any power-saving modes turned on? Does this also happen in Safe Mode? On most Android devices, while powered on, press and hold Power until the Power Off menu appears. Press and hold the Power Off selection until the Safe Mode prompt appears. Tap OK.