1. Bigragan's Avatar
    The phone won't power on so I can't do a factory reset. The phone is being swapped out under warranty. I'm concerned about my personal information (ie banking, medical, etc.) that is stored on the phone's internal drive. Can I trust that Motorola won't allow that information to be shared?
    03-22-2019 04:57 PM
  2. Golfdriver97's Avatar
    Try calling them, letting them know what is up with the phone. Usually companies want the device reset before shipping it to them, but if you can't they might appreciate knowing beforehand.
    kct1975 likes this.
    03-22-2019 05:12 PM

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