Gallery/Google Photos can't view my Videos, it says "FILE TYPE NOT SUPPORTED"

[Android Central Question]

I need help, I always record videos on my phone, this is the first time I've ever dealt with this problem, I tried viewing some of the videos but it just keeps saying "Cannot Play video, This file type is not supported". Please help, I really need to fix this!

 

[mustang7757]

I need help, I always record videos on my phone, this is the first time I've ever dealt with this problem, I tried viewing some of the videos but it just keeps saying "Cannot Play video, This file type is not supported". Please help, I really need to fix this!

Hi , if you can register a account here , me or other members be happy to assist.I'll provide a link to register so you can communicate here.https://forums.androidcentral.com/showthread.php?t=409154

 

[MobileAngel]

Okay, I'm done creating an account.

 

[mustang7757]

Okay, I'm done creating an account.

Hi, thanks for registering!

 

[mustang7757]

Which phone you have this problem on?

 

[MobileAngel]

I have an LG V30

 

[mustang7757]

I have an LG V30

Have you tried clearing cache and force stop gallery?

 

[MobileAngel]

Not yet, could it possibly delete all my photos and videos in my gallery?

 

[mustang7757]

Not yet, could it possibly delete all my photos and videos in my gallery?

No you'll be fine.

 

[MobileAngel]

Okay thanks, I'll try that!

 

[mustang7757]

Okay thanks, I'll try that!

Your welcome , let me know.

 

[MobileAngel]

I just tried clearing the gallery cache and force stop, then I restarted my phone but I still can't access my video file.

 

[mustang7757]

I just tried clearing the gallery cache and force stop, then I restarted my phone but I still can't access my video file.

Hmm..can you try safe mode ?

 

[MobileAngel]

Okay, also what does Safe mode do and how do I turn it off?

 

[mustang7757]

Okay, also what does Safe mode do and how do I turn it off?

It turns off any 3rd party apps , so we can eliminate any of them causing this . Just a restart of the phone turns it off.

 

[MobileAngel]

Okay, thanks!

 

[mustang7757]

Okay, thanks!

Your welcome.

 

[MobileAngel]

How do I turn safe mode on?

 

[mustang7757]

How do I turn safe mode on?

Every phone is different let me look it up

 

[MobileAngel]

Nevermind, I just found it, but thanks and I'll let you if this helps