On MetroPCS. Cant send husband MMS on network OR Wifi. We are on same acct.

[Android Central Question]

We run a business so I HAVE to be able to send photos. it just in the last couple months stopped allowing me to send. It says he "stopped file from sending" but it shows up small and blurry on his phone. You cannot expand it either.

I had major issues with this phone earlier this year and this is my 3rd factory exchange device. HELP!!!!

 

[mustang7757]

Hi, welcome to Android Forums

I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

I'll provide a link to register, please come back to your post so we can further assist you . Thank you

https://forums.androidcentral.com/showthread.php?t=409154

 

[mustang7757]

Have you talked with Metro PCS?

 

[Android Central Question]

Moto g7 Power cant send MMS to person on same acct

I cannot send MMS to husband on network or wifi. We run a business so I HAVE to have this function. I have tried setting APN. did not work. We are on Metro PCS. I have had multiple issues with this phone and all Metro wants you to do is FDR. He is the ONLY person it does not work on.

 

[Charlotte Harper]

All they know how to do is tell you to do an FDR. I had to go to Motorola to get any results earlier this year. They replaced my phone twice until we figured out it was a google thing and I set up a new acct. That resolved that issue but now I am getting new issue as described.

 

[mustang7757]

All they know how to do is tell you to do an FDR. I had to go to Motorola to get any results earlier this year. They replaced my phone twice until we figured out it was a google thing and I set up a new acct. That resolved that issue but now I am getting new issue as described.

Hi, welcome!
Factory reset don't sound like it will fix it

 

[Charlotte Harper]

Not at all. And it just started after 6 months of having their service. I can show you screen shots.

 

[B. Diddy]

Re: Moto g7 Power cant send MMS to person on same acct

Welcome to Android Central! Can he send MMS to you? Did you get the phone from Metro, or buy it unlocked and bring it to Metro?

 

[mustang7757]

Not at all. And it just started after 6 months of having their service. I can show you screen shots.

Have you gone into the store or just called?

 

[Charlotte Harper]

they dont do troubleshooting at all in the store. I am on with CS now but she has not been able to help at all.

 

[mustang7757]

they dont do troubleshooting at all in the store. I am on with CS now but she has not been able to help at all.

What phone models you have ?

 

[Charlotte Harper]

Shes doing network reset.

 

[Charlotte Harper]

I have Moto g7 Power. He had that one until this week but now he has Samsung A20

 

[Charlotte Harper]

so its happening on 2 phones. thats how I know its my issue.

 

[mustang7757]

I have Moto g7 Power. He had that one until this week but now he has Samsung A20

So both no data or wifi?

 

[Charlotte Harper]

What do you mean? It wont send pics on data or wifi to either phone.

 

[Charlotte Harper]

I saw on the Motorola forum how to manually set the APN up for mms. It said usually the SIM card sets it up automatically but from what I saw my APN was essentially empty compared to what they told me to enter. But it did not change anything. It still did not work.

 

[mustang7757]

I saw on the Motorola forum how to manually set the APN up for mms. It said usually the SIM card sets it up automatically but from what I saw my APN was essentially empty compared to what they told me to enter. But it did not change anything. It still did not work.

Can you post a screenshot of your APN page?

 

[Charlotte Harper]

 

[B. Diddy]

Duplicate threads merged.

See what happens if you change the MNC port to 16: https://www.whistleout.com/CellPhones/Faqs/115014912648-Metro-PCS-APN-Settings