I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.
I'll provide a link to register, please come back to your post so we can further assist you . Thank you
Register, then post his to the original thread. "After disconnecting as the others described" doesn't tell us what the others described. Posting in the thread that they described it in would let us see what you've already been told.
Starting a new thread every time you post (guests can't post to existing threads) is only going to get you guesses.